Terms & Conditions
This reading is for both to make sure we are on the same page, know what to expect from us and what we need from your side.
1. MINIMUM SPEND
For our tables, we have a minimum spend of $400 on weekdays and $500 on weekends.
For Platters and boxes there is not minimum and are produce on request filling the 'contact' form.
2. MINIMUM OF GUESTS
Our smallest plant-tables are for 20 guests. For less than 20 people, you can choose from our platters and/or boxes designed.
3. PRICES & QUOTES
We do our best to keep the website up to date, however, we reserve the right to alter prices without notice. Events on Sundays and public holidays may incur in a surcharge.
4. CONFIRMATION OF BOOKING
Once your order request has been received, you will be sent a quote via email within the following 3 working days. Please ensure that all details are correct including: time and date of delivery and collection, number of people, dietary requirements, location and contact details.
Once the quote has been refined to your needs, we will ask you to read and agree to our Terms & Conditions (T&C).
A booking with us is only provisional until receipt deposit equalling thirty (30) percent of the total price quoted.
Payment of the required deposit indicates your acceptance of and agreement to be bound by these Terms & Conditions (T&C)
We require a minimum of 10 days notice for all bookings. Any booking with less than that notice may incur an additional fee.
5. PAYMENT & DEPOSIT
Upon acceptance of the quote, we will provide you with an invoice and bank details.
All orders equal or below $400 require a 100% payment to book and secure your date.
For order above $400, a 50% deposit is required to secure your booking date and start planning your event.
The remaining balance will need to be transferred at least twenty (20) days before the day of the event to buy the last fresh ingredients and start producing our delish dishes.
If the remaining balance is not paid at least twenty (20) days before the event day, we may need to prioritise other bookings with potential loss of your date without refund as stated on the ‘Cancellation Policy’ section.
We do not accept payments over the phone, do not retain any card details information and do not accept cash.
6. CANCELLATIONS/POSTPONEMENTS POLICY
Once your 50% deposit has been received and your date is secured, it is likely that we will be turning down other events requests for that day. Due to this, we have a firm cancellation policy with the following charges to be made in case of cancellation:
Cancellations notified forty (40) days or more, full refund amount paid.
Cancellations notified between twenty (20) and forty (40) days’ notice, 50% refund of the deposit to the customer to cover any ingredients already bought and to cover lost sales.
No refunds for cancellations notified twenty (20) business days or less notice as we need to retain the full amount paid to cover food loss and lost sales.
Rescheduling your event is possible and subject to new date availability.
COVID-19: If your event is cancelled due to unexpected COVID-19 restrictions i.e. a lockdown, we will give you a 100% refund minus the cost of any ingredients we have already purchased.
7. CONFIRMATION OF NUMBERS AND DIETARY REQUIREMENTS
A confirmation of final guest numbers, dietary requirements, and finalised menu is due no less than ten (10) days prior to your event. This confirmed number will be the minimum number which will be charged. If your function is booked within the week of your event, final confirmation is due at the time of booking.
8. ALLERGENS AND DIETARY REQUIREMENTS
We are more than happy to cater for any food intolerances such as gluten, nuts, nightshades, soy, etc.
However, if it is more than an intolerance, and instead an allergy, unfortunately we cannot cater for this as everything is made in the same kitchen, and whilst every effort is made to keep your order free from communicated allergies, we cannot 100% guarantee that every trace of the allergy will be removed.
All menu items may contain traces of gluten, soy, peanuts, tree nuts, nightshades, sesame, wheat and coconut.
Alma Catering will not accept responsibility or liability for an adverse reaction to any of our food by any guest. Prior and clear communication of any dietary requirements must be received in writing prior to the event at least ten (10) days the event date.
9. DELIVERY & COLLECTION
Delivery & collection fee is itemised in the quote.
Our standard delivery and collection hours are 8am to 8pm Monday - Saturdays. Sundays and public holidays are outside our standard delivery hours, unless agreed. Alma Catering reserves the right to apply a surcharge on deliveries/collection outside of these days and hours.
Collections are preferred on the same day at the end of the event and will be agreed with the customer. If next day collection is agreed by both parts, the Hirer will need to rinse all crockery, cutlery and glassware before returning them.
The Customer acknowledges that it is aware of the proper use for which the equipment hired is designed and it has inspected the equipment and expressly agrees that the equipment:
Is in clean condition;
Is in satisfactory working order;
is fit for the purpose;
is of a quality and specifications as ordered:
use the equipment in a proper, safe and prudent manner and only for the purpose and capacity for which it was designed;
ensure all equipment is returned or ready for collection by the owner’s driver, in a clean, dry and properly packed condition and if being collected, is readily acceptable. the Hirer must pay all cleaning and drying costs and for any damage resulting from not properly drying, cleaning or packing the equipment.
10. BOND: LOSS or DAMAGE EQUIPMENT
The 'bond' stated in the quote is 100% refundable within 10 days after the pick up unless any Alma Catering equipment is missing or damaged in the duration of the event. When possible, we will share evidence of the damaged equipment (including burns, holes, candle wax, staples, stains in tablecloth and napkins that don’t come out with stain remover like lipsticks or wine, etc.). If the cost of replacement is higher than the bond, we will invoice this separately requiring payment in the follwing 5 days.
All equipment must be returned in the same conditions as it was supplied. Hire of extra equipment is itemised in the quote and includes delivery and pick up charge.
11. DELIVERY, DROP-OFF & PICK-UP FEES:
For our Plant-Tables, Platters or events:
Free of charge | 0-2.5 kms
$20 | 2.5-10 km
$30 | 10-15 km
$40 | 15-20 km
$50 | 20-25 km
By enquire > 30 or more km
For our Sharing Boxes:
Free of charge | 0-2.5 kms
$10 | 2.5-10 km
$15 | 10-15 km
$20 | 15-20 km
$25 | 20-25 km
By enquire > 30 or more km
12. TABLE STYLING
Alma Catering provides: table cover, boards, pots and bowls to display food on the table, golden cutlery and compostable single-use serviettes. Display of food, flowers and candles are provided with a minimal-touch and by our own staff. We require between 1-2 hours prior the event to set up table and style the event space.
13. CLEANING / PACK DOWN
All set-up, pack-down and cleaning of the table, dishware and cutlery provided by Alma Catering is included. We need at least 1 hour to pack down before the leaving the venue.
Side/Main dishes and glassware will be quoted separately.
14. FOOD SAFETY
Our staff and suppliers prepare all food in accordance with the Food Standards Australia New Zealand (FSANZ) Act 1991. All our food is assembled in our approved kitchen in Mosman Park premises. We will communicate the shelf life and any heating/cooling instructions with all deliveries. If these instructions are not adhered to we will not be liable for any illness or health problems caused.
15. MENU CHANGES
Menus are subject to change according to seasonal and supplier availability. We do endeavour to alert clients to any changes, however, this is not always possible and in some instances some products may be substituted for similar quality ingredients.
16. STAFF COSTS
Function staff is available for hire for a minimum of three hours each staff. Staff rates will be detailed in the quote upon inquiry only. Bookings including staff must be confirmed and paid fifteen (15) days prior to the date of the event. Special rates apply on Sundays and public holidays.
In case of staff needing to stay longer than quoted/paid, will be invoiced separately for every 15 min and with payment not later that 5 days after invoiced.
Information gathered during the booking process, including client’s personal, company details and role, quote/pricing information, guests details, etc are strictly confidential and will not be shared. We may keep record of our client’s details for future communications and news.